Yesterday I was going to blog about the wonderful RAC. Today I am going to blog about the fairly okay RAC and the completly useless KwikFit.
Yesterday morning I found we had a slow puncture on my back tyre and on closer inspection could see something sharp imbedded into it.
A quick call to the RAC via the Motability special 'hotline' and the first RAC man was here within 45 minutes - even though it was not classed as an emergency as we were based at the holiday home and so were okay with J and his needs.
The RAC man was fab. He diagnosed it quickly (well it was obvious!). However I was worried he would inflate the tyre and do a quick repair, and send me off to KwikFit myself to get a replacement tyre on my own time ; this happened to me the last time I had a puncture and it was lucky I only had the baby with me as it was a school day, so no J and his silliness and noises to stress me and everyone else out.
This RAC man was amiable and lovely. He said he would call KwikFit and order the tyre (as my car is classed as a 'heavy load' - my bottom is not that big).
Tyre ordered, he booked a visit from the RAC team for today who would collect the new tyre and come and fit it for me. He said he did not expect me to travel the 30-40 minute car journey to the nearest KwikFit with all my children in tow. He was lovely.
Today came around, and as promised an RAC man came out at the time stated. I did think it odd that he had'nt collected the tyre first but it was his time he had wasted as he then had to go out and collect it and come back to me. Simple enough? Why of course not!
KwikFit had ordered the wrong tyre! (I heard the RAC man on the phone to them ordering the correct tyre so it is their fault)
So RAC man comes back to tell me this.
He tells me the right tyre has now been ordered but will not be in till tomorrow.
This RAC man was hinting that I should go and collect it and get it fitted myself.
I hinted back that I was not traipsing all that way, with three children, one of which has learning difficulties and would be absolutely nutty in the waiting room at KwikFit, (who never seem to be able to fit a tyre 'Kwikly' rather they take their time faffing about ).
RAC man is not billed personally for doing this job. So RAC man can do it.
Funny how it all comes down to who you get coming out as to who understands and who wants to go that extra mile to help a stressed out mum with one flat tyre and three children all with different needs.
So todays RAC man has booked the job for tomorrow and has said he will inform the call centre to advise the man on the job tomorrow to get the tyre first to save time.
KwikFit (I won't name the location) will be getting a complaint. How difficult is it, for a mechanic company, (who specialise in tyre replacements) to order the wrong tyre - and not have it in stock anyway? My car is not rare. My car is not unusual. I don't have chavtastic extra wide tyres with which to pimp my car with. So to not have it in stock seems ridiculous.
Meanwhile I have a car sitting lopsided on the drive outside the caravan. Good job we don't need to go home for a week!
